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Refund Policy

A legal disclaimer

Discreet Private Investigators UK
Effective Date: 01/01/2025
Next Updated: 01/01/2030
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This Refund Policy sets out the terms under which refunds may be provided for services contracted with Discreet Private Investigators UK (“we”, “us”, “our”).
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By engaging our services, you agree to the terms below.
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1. Introductory Summary
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Due to the bespoke and case-specific nature of private investigation services, refunds are strictly limited and will only be considered in exceptional circumstances, as described further below.
Our services are time-based, evidence gathering, and operationally deployed, and work typically begins once terms are agreed and/or payment received.
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2. Payment and Work Commencement
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2.1 Work Begins When:
  • You approve the quote
  • You sign engagement confirmation
  • A deposit is paid (where applicable)
  • Or services are otherwise instructed
At this point, work is considered to have commenced and fees become non-refundable except as stated in this policy.
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3. Standard Refund Terms
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3.1 Non-Refundable Fees
All fees are non-refundable once work has commenced, including but not limited to:
  • Retainers
  • Deposits
  • Investigation time
  • Surveillance operations
  • Report preparation
  • Administrative costs
  • Expenses incurred on your behalf
3.2 Partial Refund Consideration
In limited scenarios where work has not yet started, you may request a partial refund of amounts paid, after deduction of:
  • Administrative fees
  • Costs already incurred (if any)
  • Time allocated to your case
Each case will be assessed individually.
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4. Exceptional Refund Circumstances
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Refunds may be considered (at our discretion) only where:
  • Instructions breach applicable law or ethical standards
  • Work was not begun, and no costs were incurred
  • We are unable to provide the agreed service for reasons entirely within our control and not attributable to you
Refunds will not be provided merely because the outcome is not what was hoped for or expected.
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5. How to Request a Refund
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Requests must be:
  • Submitted in writing
  • Sent to our contact email
  • Include:
    • Your full name
    • Contact details
    • Case reference
    • Reason for the request
    • Supporting documentation (if any)
We will respond within 14 business days with a resolution.
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6. Discretion and Evidence
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All refund decisions are made at our sole discretion and are final.
We may require written evidence supporting any refund request. Lack of supporting evidence may result in denial of the request.
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7. No Refund for Outcomes
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Fees paid are for services rendered, not for results achieved.
Clients agree that:
  • No guarantee of outcome was made
  • Differences between expectations and results are not grounds for refund
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8. Cancellation Fees
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If you choose to cancel services after work has commenced:
  • No refund will be provided
  • You remain responsible for all fees incurred up to the point of cancellation
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9. Fees and Expenses
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Some operational costs may be incurred before work begins (e.g., travel, research, planning). Such costs may be deducted from any refund amount if considered reasonable and documented.
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10. Third-Party Costs
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Where services involve third-party suppliers, contractors, or external costs, refunds of these amounts are subject to provider terms and may not be available.
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11. Governing Law
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This Refund Policy is governed by the laws of England and Wales.
All disputes relating to refunds shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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12. Contact for Refund Matters
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To request a refund, contact:
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Discreet Private Investigators UK
Email: internationalprivatedetective@gmail,com
Website: https://www.discreetprivateinvestigatorsuk.com
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