Terms & Conditions

Terms and Conditions

Discreet Private Investigators UK

Effective Date: 01/01/2025
next  Updated: 01/01/2028

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These Terms and Conditions govern the use of the website and services provided by Discreet Private Investigators UK (“we”, “us”, “our”). By accessing our website or instructing us to carry out services, you agree to be bound by these Terms.

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1. About Us

Discreet Private Investigators UK provides professional private investigation, surveillance, and related services throughout the United Kingdom.

We operate in accordance with applicable UK law, including data protection, human rights, and evidential standards.

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2. Scope of Services

Our services may include, but are not limited to:

• Private investigations

• Surveillance and monitoring

• Matrimonial and relationship investigations

• Corporate investigations

• Process serving

• Counter-surveillance

• Evidence gathering and reporting

All services are carried out lawfully, proportionately, and ethically, based on the information provided by the client.

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3. No Guarantee of Outcome

While we conduct all investigations with professional diligence and care:

• We do not guarantee results

• Outcomes depend on variables outside our control

• Absence of evidence does not imply absence of activity

Clients acknowledge that investigative services are evidence-based, not outcome-guaranteed.

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4. Client Responsibilities

Clients agree to:

• Provide accurate, truthful, and complete information

• Ensure instructions are lawful

• Not use our services for harassment, intimidation, or unlawful purposes

• Confirm they have a legitimate interest in the investigation

We reserve the right to decline, suspend, or terminate services if instructions are unlawful, unethical, or misleading.

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5. Fees and Payment

• Fees are agreed prior to commencement unless otherwise stated

• All fees are non-refundable once work has commenced

• Expenses incurred on behalf of the client may be chargeable

• Late payments may result in suspension of services

Reports and evidence may be withheld until outstanding balances are settled.

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6. Confidentiality

We treat all client information as strictly confidential.

However, confidentiality does not apply where disclosure is required by:

• Law

• Court order

• Regulatory authority

• Legal proceedings

Clients understand that investigative material may be disclosed to solicitors, insurers, or courts where lawful.

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7. Surveillance & Evidence Collection

All surveillance and investigative activity is conducted:

• From lawful public vantage points only

• Without unlawful intrusion or trespass

• In compliance with the Human Rights Act 1998

• In accordance with UK GDPR and the Data Protection Act 2018

We do not engage in unlawful tracking, hacking, impersonation, or deception.

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8. Use of Reports and Evidence

Reports, photographs, video, and documentation produced remain our intellectual property until paid in full.

Clients may use reports for:

• Personal use

• Legal proceedings

• Solicitor or insurer review

They must not be altered, misrepresented, or used for unlawful purposes.

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9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential loss

• Liability is limited to the value of fees paid for the service

• We are not responsible for decisions made by clients based on findings

Nothing in these Terms excludes liability for fraud or death/personal injury caused by negligence.

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10. Termination of Services

We may terminate services immediately where:

• Instructions become unlawful

• Client breaches these Terms

• Continued work poses legal or ethical risk

Fees incurred up to termination remain payable.

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11. Website Use

Users must not:

• Attempt unauthorised access

• Upload malicious content

• Copy or reproduce site content without permission

We may restrict access to the website at any time.

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12. Intellectual Property

All website content, branding, text, and materials are owned by or licensed to Discreet Private Investigators UK and may not be reproduced without consent.

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13. Data Protection

Personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.

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14. Third-Party Links

We are not responsible for the content or practices of third-party websites linked from our site.

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15. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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16. Amendments

We may update these Terms at any time. Continued use of our services or website constitutes acceptance of updated Terms.

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17. Contact

For questions regarding these Terms, please contact us via:
https://www.discreetprivateinvestigatorsuk.com